Shipping & Returns

Shipping

The supply of all goods from Dream Stationery (Pty) Ltd is subject to availability from publishers and/or suppliers. Note that not ALL items listed on this site are held in stock continually. Should items you bought on the site not be in stock, such items will be ordered from our supplier/s. Delivery dates will be advised taking into consideration the longest delivery time, which will determine the delivery time of the entire order.

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by email depending on method of delivery.
All packages delivered by courier will incur a delivery charge, the value of which will be determined by the weight of the parcel.

Return and Refunds Policy

In cases of delayed availability, we will fully refund the customer should the order be cancelled due to the delay. Dream Stationery (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client for reasons other than delayed availability will only be considered at the discretion of Dream Stationery (Pty) Ltd after a written request by the customer. Note that a handling fee of 5% of the order value will be charged.

Incorrectly bound or incorrectly supplied books and stationery will be exchanged if notification of the problem is given within 10 working days of receiving the book.